Clear terms for using Kartios together.

These Terms of Service (“Terms”) are a legal agreement between Jacob Tozier, a Virginia sole proprietor doing business as Kartios (“Kartios,” “we,” “us,” or “our”) and the church, ministry, or other organization accepting or ordering the Service (“Customer”). “Service” means the Kartios website, accounts, applications, and related ministry coordination services. “Authorized User” means a person the Customer permits to access the Service. “Customer Content” means information submitted to or managed through the Service by or for the Customer.

By accepting an order, creating or using an account, or permitting Authorized Users to use Kartios, Customer agrees to these Terms. If a signed order or separate agreement expressly conflicts with these Terms, that document controls only for the conflict.

A person accepting these Terms for a Customer represents that they have legal authority to bind that organization. Only Jacob Tozier may approve an exception, amendment, or additional commitment on behalf of Kartios, and it must be in a signed writing.

Account holders must be at least 13. A person under 18 may use an account only when authorized by the Customer and a parent or guardian where required by law. People under 13 may be represented by managed ministry profiles when the Customer has lawful authority, but they may not have Kartios accounts.

Kartios coordinates people, groups, mentor-led discipleship, meetings, attendance, curriculum, prayer, care, responsibilities, and follow-through. It supports the work surrounding discipleship; it does not make disciples, determine spiritual maturity, guarantee a ministry outcome, or replace faithful personal leadership.

Kartios is not pastoral counseling, medical or mental-health care, legal advice, professional safeguarding, mandatory-reporting guidance, or an emergency-response service.

Customer is responsible for its ministry model, Authorized Users, accurate account and role assignments, account security, lawful instructions, and use of the Service. Customer must obtain all rights, notices, permissions, and consents required to create profiles, manage minors, and process prayer, care, discipleship, attendance, and other Customer Content.

Customer controls what its users enter and who it authorizes to receive access. It must promptly remove or inactivate access that is no longer appropriate and notify Kartios of suspected account compromise or unlawful use.

As between the parties, Customer and its users retain their rights in Customer Content. Customer grants Kartios a non-exclusive, worldwide, limited license to host, store, reproduce, process, transmit, display, back up, and otherwise use Customer Content only as reasonably necessary to provide, secure, support, and maintain the Service, comply with Customer instructions, and meet legal obligations.

Customer represents that it has sufficient rights and lawful authority for Customer Content and Kartios’s processing under these Terms. The Privacy Policy explains Kartios’s information practices.

Customer and Authorized Users may not:

• use Kartios unlawfully or to harass, exploit, threaten, discriminate against, or harm another person;
• enter or disclose information without sufficient authority, notice, or consent;
• conduct unauthorized surveillance or use ministry relationships to gain improper access;
• share credentials, impersonate others, or misrepresent roles, identity, or authorization;
• bypass permissions, probe or disrupt security, introduce malicious code, scrape protected content, or interfere with the Service;
• reverse engineer, copy, resell, or create a competing service from Kartios except where applicable law prohibits that restriction; or
• use inactive status to evade billing while continuing to give a person access or active ministry participation.

Prayer, care, notes, and follow-through features are not monitored emergency channels. Do not rely on Kartios for urgent safety, medical, mental-health, abuse-reporting, safeguarding, or emergency response. Contact appropriate emergency services, law enforcement, ministry safeguarding personnel, or other qualified professionals directly.

Customer remains responsible for legal reporting, safeguarding, escalation, and response obligations.

Every published size band receives the complete Kartios product. One active workspace membership counts as one active profile, including a managed profile without a login. A profile connected to a person participating in multiple groups or discipleship relationships counts once. An inactive membership does not count.

Monthly or annual charges, payment timing, taxes, and negotiated terms are stated in the applicable order or invoice. Customer may cancel at any time; cancellation takes effect at the end of the then-current paid period. Payments already made are nonrefundable and receive no credit for unused time except where required by law or expressly agreed in writing.

Published base-price changes apply only to future billing periods and receive at least 30 days’ notice. If active profiles move into a higher band during a paid period, Kartios may, after notice, issue a prorated supplemental charge for the remainder of that period. Moving into a lower band changes the next renewal and does not create a refund or credit.

Current purchasing and provisioning are walkthrough-led. The public estimator does not implement automatic metering, checkout, or payment collection.

Kartios may suspend access for nonpayment, unlawful use, misuse, material breach, or a security risk. When reasonable, Kartios will provide notice and an opportunity to cure, but may act immediately when necessary to protect people, Customer Content, the Service, or others.

Customer may terminate through cancellation. Customer may request a reasonable tenant-scoped export during service or within 30 days after termination. Unless continued retention is legally necessary, Kartios will complete deletion from active systems within 90 days after termination. These are manual, verified operator processes, not self-service functions. Residual provider backup copies may remain until overwritten and will not be restored except for legitimate disaster recovery, legal, or security needs.

Kartios and its licensors own the Service, software, design, documentation, branding, and related intellectual property, excluding Customer Content. Subject to these Terms and payment obligations, Kartios grants Customer a limited, non-exclusive, non-transferable, revocable right for Authorized Users to use the Service for Customer’s internal ministry purposes.

If Customer or an Authorized User provides suggestions or feedback, Kartios may use it without restriction or compensation, provided Kartios does not publicly identify the source without permission.

Kartios relies on the providers listed on our Subprocessors page. Third-party websites, curriculum links, or resources may have their own terms and privacy practices. Kartios does not control or endorse them merely because an Authorized User links to them through the Service.

Kartios may maintain, update, add, remove, or change Service features. We will seek to avoid materially reducing paid core functionality during a current paid period without notice, but no uptime, response-time, support, or service-level commitment applies unless stated in a separate agreement signed by Jacob Tozier.

Beta, preview, or evaluation functionality may change or be discontinued and may be subject to additional written terms.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” KARTIOS DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR SUITABLE FOR A PARTICULAR MINISTRY, LEGAL, SAFEGUARDING, OR COMPLIANCE REQUIREMENT.

Nothing in these Terms excludes a warranty or right that applicable law does not permit the parties to waive.

TO THE FULLEST EXTENT PERMITTED BY LAW, KARTIOS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

KARTIOS’S AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF $100 OR THE FEES CUSTOMER PAID TO KARTIOS DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

These limitations apply to the maximum extent allowed and do not limit liability that cannot legally be limited.

Customer will defend, indemnify, and hold harmless Kartios and Jacob Tozier from third-party claims, damages, judgments, losses, liabilities, costs, and reasonable attorneys’ fees arising from Customer Content; insufficient authority, notice, or parental consent; Customer’s or an Authorized User’s misuse of the Service; infringement or violation of another person’s rights; violation of law; or breach of these Terms.

Kartios will provide reasonable notice and cooperation, at Customer’s expense, and may participate with counsel of its choice. Customer may not settle a claim in a way that admits fault by or imposes an obligation on Kartios without written consent.

Virginia law governs these Terms without regard to conflict-of-law rules. Before filing a claim, a party must give written notice describing the dispute and allow 30 days for good-faith informal resolution.

Any unresolved dispute must be brought exclusively in the state courts located in Fairfax County, Virginia, or the United States District Court serving Fairfax County, and each party consents to personal jurisdiction and venue there. TO THE EXTENT PERMITTED BY LAW, EACH PARTY KNOWINGLY WAIVES A TRIAL BY JURY. These Terms do not require arbitration.

Customer may not assign these Terms without Kartios’s written consent. Kartios may assign them in connection with a business reorganization, succession, or transfer of substantially all relevant assets. Neither party is liable for delay caused by events beyond its reasonable control, excluding payment obligations.

If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder will continue. Failure to enforce a provision is not a waiver. Notices may be delivered electronically to the account or business email on record. These Terms, the applicable order, the Privacy Policy, and any signed addendum are the entire agreement about the Service.

Provisions concerning payment, ownership, content rights needed for wind-down, disclaimers, liability, indemnity, disputes, and other terms that by their nature should survive will survive termination.

After public launch, Kartios will provide at least 30 days’ notice before a material change takes effect. An urgent legal, security, or abuse-prevention change may take effect sooner, with notice as practical. Changes do not alter amounts already paid for the current monthly or annual period, and continued use after the effective date constitutes acceptance where permitted by law.